Effective Date: 04/02/2025
At Peony Sweets, we love creating custom treats for your special occasions! Please review our policy before placing a custom order.
1. Ordering Process
• Custom orders must be placed at least 1 weeks in advance.
• Submit your request, including design, flavors, and quantity, via our custom order form found on our website.
• We will confirm availability and provide a quote within 1-2 buisness days.
2. Payment & Deposits
• A $50 non-refundable deposit is required to secure your order.
• Full payment is due 2 days before the pickup/delivery date.
• We accept Visa, Discover, Mastercard, Applepay and Paypal
3. Design & Modifications
• We strive to match requested designs but cannot guarantee exact replicas.
• Changes must be requested at least 4 days in advance and may result in additional charges.
4. Cancellations & Refunds
• Deposits are non-refundable.
• Cancellations made within 4 days of the pickup/delivery date will not be refunded.
• If Peony Sweets cancels due to unforeseen circumstances, you will receive a full refund.
5. Pickup & Local Delivery
• No shipping is available.
• Pickup is available on specific weekends unless otherwise stated.
• Local delivery may be available for an additional fee.
• Once an order is picked up or delivered, we are not responsible for any damages.
For any questions, contact us at e_lcarrasco@outlook.com